Delivery & Returns Policy
Please note this policy is for purchases made directly with Sofasdirect.com.
Please read the following delivery and returns policy.
Items are usually delivered within the specified time stated on the product information page.
You will be contacted by our delivery company or by ourselves to arrange a convenient time and date for delivery.
Please provide us with accurate contact information so we can deliver your products quickly and without delay.
Day of Delivery:
Please make sure that the delivery team can gain easy access to your property and to the room in which you want your item/s to be placed. Please note that the delivery company are happy to take your items into your home on the understanding that no liability can be accepted for any damages caused during this process.
Please ensure that you have measured the access points in which your new item/s needs to fit through to gain access to your property and room. Please note although we do our best to provide you accurate information the measurements given on our items are approximate and may vary slightly.
If the delivery company cannot get your item/s into your property they may have no other option but to leave with your item/s. All item/s must go into your property, so you can sign for it. No item/s will be left outside or with neighbours etc and may be subjected to a redelivery charge.
Please read below for our re-delivery charges.
The delivery team will only be able to carry furniture to the ground floor.
Please note, after your items have been delivered into your home you may have minor assembly work to do ie: put the feet on your new sofa or connect the sofa parts together. Some of these actions may need to be performed by persons of average health and ability. Please do not use sharp blades when unpacking your new item/s.
In the event of failure to deliver your items due to unforeseen circumstances beyond our control, we will contact you immediately to arrange a new delivery date.
Processing your order and delivery:
All orders are subject to availability. We will inform you as soon as possible if any products you have ordered are not in stock and your order will not be processed.
We will fulfil your order within the relevant delivery lead time we give you. However please note that all delivery lead times we quote are approximate. The delivery lead time starts from the day the contract is formed.
Where your product is being made to order, delivery may be delayed through circumstances outside our control. We will always make every effort to keep you informed of any changes to the expected delivery time.
Restrictions on delivery:
These postcodes may have restrictions or additional charges: KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, BT, GY, JE, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, TR21, TR22, TR23, TR24, TR25, HS, ZE, KW15, KW16, KW17, KA27, AB1, AB2, AB23, AB3, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, DD10, DD9, DD11, DD2, DD3, DD4, DD5, DD7, DD8, DD9, PH11, PH12, FK17, G82, G83, G84, DG7, KA1, KA10, KA11, KA12, KA13, KA14, KA15, KA16, KA17, KA18, KA19, KA2, KA20, KA21, KA22, KA23, KA24, KA25, KA26, KA28, KA29, KA3, KA30, KA4, KA5, KA6, KA7, KA8, KA9, PA17, FK10, FK11, FK12, FK13, FK14, DG1, DG10, DG11, DG12, DG13, DG14, DG16, DG2, DG3, DG4, DG5, DG6, DG7, DG8, DG9, KA6, ML12, G60, G61, G62, G64, G65, G66, G81, G82, G83, DD1, EH21, EH22, EH31, EH32, EH33, EH34, EH35, EH36, EH39, EH40, EH41, EH42, TD13, EH1, EH10, EH12, EH13, EH14, EH15, EH16, EH17, EH2, EH20, EH21, EH28, EH29, EH3, EH30, EH4, EH5, EH6, EH7, EH8, EH9, FK1, FK10, FK11, FK12, FK13, FK14, FK15, FK16, FK17, FK18, FK19, FK2, FK20, FK21, FK3, FK4, FK5, FK6, FK7, FK8, FK9, DD6, FK10, KY1, KY10, KY11, KY12, KY13, KY14, KY15, KY16, KY2, KY3, KY4, KY5, KY6, KY7, KY8, KY9, G1, G11, G12, G14, G15, G2, G20, G21, G32, G40, G41, G42, G43, G45, G51, G53, G76, AB37, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, PA39, PA40, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PA10, PA11, PA13, PA14, PA15, PA16, PA18, PA19, EH46, EH55, G33, G65, G66, G67, G68, G69, G71, G72, G73, G74, G75, ML1, ML10, ML11, ML12, ML2, ML3, ML4, ML5, ML6, ML7, ML8, ML9, EH10, EH18, EH19, EH20, EH22, EH23, EH24, EH25, EH26, EH37, EH46, AB37, AB38, AB56, IV30, IV31, IV32, IV36, PH26, KW15, KW16, KW17, DD2, FK14, FK15, FK19, FK21, KY13, PH1, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH2, PH3, PH4, PH5, PH6, PH7, PH8, PH9, G46, G77, G78, PA1, PA10, PA11, PA12, PA14, PA3, PA4, PA5, PA6, PA7, PA8, PA9, EH26, EH38, EH43, EH44, EH45, EH46, ML12, TD1, TD10, TD11, TD12, TD13, TD14, TD15, TD2, TD3, TD4, TD5, TD6, TD7, TD8, TD9, ZE1, ZE2, ZE3, FK15, FK16, FK17, FK18, FK19, FK20, FK21, FK6, FK7, FK8, FK9, G63, EH27, EH30, EH47, EH48, EH49, EH52, EH53, EH54, EH55, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, KW, PA, PH, KY, FK, DD, DG, EH, G, TD, CA, KA , ML, AB, IV,
Deliveries will only be made to home address within UK, Mainland only.
We may be able to offer delivery to Scotland (these deliveries may have to be sent by courier and may be delivered by a single driver to your door), please contact us before you place your order.
We may be able to deliver to non-UK mainland destinations, for example Isle of Man. If we can, those destinations will be subject to a bespoke delivery charge. (Please contact us before you place your order)
We do not accept orders from individuals from outside the UK.
You will find the cost of delivery within the checkout field once you enter your address and post code.
Please note, delivery charges are included within the product price, however if you are placing an order from a remote part of Scotland for example there may be an additional charge which will be displayed on checkout.
We will only process orders and deliver to registered addresses, which means if your card details or other payment method does not match the delivery address your order will not be processed.
Additional delivery surcharges may apply for deliveries outside our normal areas as stated above.
Before any delivery is organised you must have settled any outstanding balances.
If your product has a fault when delivered, Please contact us within 24 hours of your delivery.
Unfortunately we are unable to take away your old sofa/s.
If you are not available to take delivery on the agreed day, you may have to pay a redelivery charge. The redelivery charge is £59.00, if you paid additional charges for a delivery to Scotland for example this amount will need to be added to this figure.
The redelivery charge outside our normal delivery area are generally the same as the original bespoke delivery charge plus £59.00.
Cancellation and Returns Policy:
From the moment you place your order with us you will have a 3-day cooling off period which to cancel your order for any reason. You will be issued a full refund for the total amount you have paid within 48 hours of us receiving your wish to cancel and this can take up to 5 days for the money to show in your account (the initial payment must have cleared into our account before a refund is given and can take approximately 10 days to show in your account). Once the 3-day cooling off period has passed you are bound by the terms in this policy.
If goods ordered have left the warehouse and cannot be delivered due to cancellation a return charge will apply. The return charge is £59.00, if you paid additional charges for a delivery to Scotland for example this amount will need to be added to this figure per failed or re-arranged delivery and are in addition to cancellation charges.
You may cancel your contract within 14 days of receiving your item/s without giving a reason. You are bound by the terms in this policy and the cancellation period will expire after 14 days.
To exercise your right to cancel you must inform us by email at sofasdirect.com. Your decision to cancel your contract must be written in a clear statement to us, including all your order details and item details.
We use only email for cancellations of contracts as it is a traceable method in which to do so.
Please meet the cancellation deadline if you wish to exercise your right to cancel.
We will process any refund to you no later than 7 days after we have received back from you any products supplied.
We will make the reimbursement using the same means of payment as you used for the initial transaction.
You will have to bear the cost of returning the product: The collection/ returns charge is £59.00, if you paid additional charges for a delivery to Scotland for example this amount will need to be added to this figure and will be taken from the refund amount.
Outside our normal delivery area, the collection charge is the same as the bespoke delivery charge you paid plus £59.00.
You cannot arrange to return the product yourself, due to reasonable care in doing so. We will organise collection of any product which is to be returned to us. We will arrange a suitable time for this with you.
If the product you have ordered is made to order these items are classed as ‘bespoke’ and as such, once we have accepted your order we cannot accept a cancellation without charge after 3 days from the time you place your order. If you do cancel your order after the 3 day cooling off period a cancellation charge of 30% of the retail price you paid will be payable, this does not include any delivery or collection charges.
Order type: Pre-made - If your item is not in stock with our supplier we may have to request for the item to be made and in doing so it will change your order type to bespoke and your order will be subject to the above bespoke cancellation charges. You will be notified at the time of ordering if this happens and given the option to proceed or cancel.
All returned products must be returned to us in its original packaging.
SofasDirect.com have made every effort to represent the colour of the products as accurate as possible. However, the colours are controlled by your monitor or device and we cannot guarantee that it will accurately reflect the colour of the items delivered.
All descriptions, specifications and illustrations on the company website are published with the intention of giving an indication of the goods being supplied. They do not form part of the contract.
All quoted dimensions are approximate and may vary.
In order for us to deliver your goods to you we use third party companies, which means we will need to share the following information about you with them.
Your contact number
If you do not wish for us to share this information, please do not place your order with us.
If you have any questions about the above please contact us